Wigsell Reviews: Legitimate or scam?

This article makes it clear if Wigsell is a scamming online store by showing Wigsell reviews about their business and real feedback of their customers.


Wigsell is a hair extensions online brand in the UK that caused controversial feedback on online platforms. This post will answer the questions that many people wonder: “Is Wigsell a scam?” by showing you Wigsell reviews of their business features and their customers real feelings and emotions.

Overview of Wigsell

Before answering if Wigsell is a scam or not, let’s have a look at Wigsell basic information of the establishment, their products, prices and policies that they publicly released on the online internet.

The establishment of Wigsell 

When determining Wigsell reviews, customers can know Wigsell is supposed to be a hair extensions brand in the UK. 

  • Information on their website: they said that they used to be a hair processing factory and have specialized in designing and supplying human hair and synthetic hair products for brands and retailers worldwide for nearly 8 years, which is since around 2016. However, there’s no clear image or real video about their business. 
  • Gla Hair’s research on the Wigsell reviews’s address: In their “Contact Us” session, the address of the company is captured in a picture, which is a flat located in “Lockhart Road Wan Chai HK”. Lockhart Road (Chinese: 駱克道) is a street spanning the whole length of Wan Chai from east to west on the Hong Kong Island of Hong Kong, but the specific flat or company name of Wigsell can’t be found on the internet. 
Wigsell’s dubious contact information
Wigsell’s dubious contact information

From the information that they public online, customers can collect some details about them: They used to be a factory transforming to supply wig and hair extensions to the UK hair extensions market for 8 years. They are located in Hong Kong, and have no footage of real information about their bussiness. This Wigsell business lacks precise information, which can be a sign of scam. 

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Wigsell reviews about the products

Wigsell offers many lines of products: From Wigs (human hair & synthetic wigs), lace wigs, hair extensions with men & kids wigs is the line that is much more rare in the market. Specifically, they provide: 

  • Wigs: Auburn, black, blonde, boycuts, capless, classic, cropped wigs,…
  • Human hair wigs: 100% hand tied, with or without báng, layered, monofilament,…
  • Synthetic wigs: They categorize them by style as chin length, cropped, lightweight, long, shoulder length,…
  • Men&Kids: In the market, there are just several hair extension suppliers that can offer hair wigs for men and kids. Also, hair extensions for these 2 classes of customers are much smaller than the women class of customers. 

Wigsell operates their business online and sells retailing hair extension. This large range of products are only usually available in big hair extensions businesses that have offline stores in the UK.

Wigsells’s product lines
Wigsells’s product lines

From the list of products of Wigsell, customers may choose them for their variations as they have some special lines of hair extensions like men & kids wigs.

Wigsell reviews about the price 

The price of their hair extensions products also varies among product lines: 

Human hair wigs have the highest price level of $105 – $388.99/ full wig. Synthetic wig is around $42 – $145, hair extensions are a bit more reasonable, from $12 – $251 for a single hair extension at separate length.

This price range is considered from medium to high price level in the UK as they provide both ordinary and uncommon hair extension types.

Price of some Wigsells’ products
Price of some Wigsells’ products

Returns and delivery policy from Wigsell 

When finding information about Wigsell reviews, delivery time is an important thing. The delivery date of Wigsell is counted by processing day and the shipping time, which varies from 10 – 14 working days. Wigsell allows return within 15 days from the arrival day of the package.

On their website, when clicking on the product, there is a stock noticement – which shows there are how many pieces available. But when looking into the “Delivery Information ”, they still need 5-7 working days to process. This indicates they don’t consist in their stock information but try to make people buy their products as soon as possible. 

The inconsistent information in the products and delivery section
The inconsistent information in the products and delivery section

Wigsell reviews from customers: totally a scam!

According to Gla Hair’s compilation on Trustpilot, a reputable public review platform that allows buyers to write reviews about the company, Wigsell reviews received 2/10 stars in total. In which, only 3 10-star reviews and 1-star reviews account for 97%. 

Especially, there’s a review that the return address of Wigsell is in Heifi, China, which reveals that this brand is a scammer that is truly based in China, not Hong Kong. 

In a nutshell, at all costs, you shouldn’t buy hair extensions from this brand, and you have to carefully check the information of your hair extension suppliers to ensure a secure purchasing process. 

Here are another typical problems that customers face when buying hair extensions at Wigsell:

  • Wrong model or color: The wig or hair extension comes from a different color when compared to the product online.  
  • Poor hair quality: Customers report that the wig that they receive is in poor quality, it looks ugly, easy to break off and cannot be used. 
  • Return not accepted: Customers who buy wrong products at Wigsell and they want to return and have a refund but Wigsell doesn’t accept, they make excuses that the warehouse is in China and they cannot ship the package back to China. Rather than that, they will offer 15% compensation of the order value.  
  • No response after the complaint: Wigsell gives no reply or way to solve the problem, they stop replying and don’t send the refund for their customers.
  • Sending invoice before customer’s order: A client said that she had just put products in the basket but the brand had already sent her the invoice about the order. This is a serious problem that can be sued for invasion of privacy.
  • Fraudulent series of companies: They report they there are a series of scamming hair extensions companies as the images from the hair extensions are the same as some other websites such as Ukcheapwigs.co.uk, Wigsnew.co.uk, Hairwigssale.co.uk, Wigshoponline.co.uk, Wigsok.co.uk, Wigshow.co.uk.
Reports of customers about their fraudulent order
Reports of customers about their fraudulent order

From 200 reviews on Trustpilot and these bullet points off the problems above, it’s clear that Wigsell is definitely a scammer in the UK hair extensions market. 

China is the biggest hair extensions market in the world with thousands of competitors wanting to join the field, so it increases the possibility of fraud and scam. Instead of buying hair extensions from China, customers may want to think about Vietnamese hair extensions. Vietnam hair factories are now growing more and more strongly in the world, especially in the market Euro human hair extensions for the development of infrastructure and steady hair material supply chain. 

In addition, Vietnamese hair is naturally thick, durable and of a high quality thanks to their genes and tradition of nurturing their hair. One more thing that you can benefit from Vietnamese hair factories is that the price is also more reasonable and competitive as they have domestic source, low labor cost and direct manufacturing process. Therefore, Vietnam is a suggestion to be the next true destination for your hair extensions order! 

How to spot a fraudulent UK hair extensions supplier

Looking at the Wigsell reviews, many clients said that they wish they had read the reviews before the order. So, to save your time, this section can assist you in identifying a fraudulent hair extension company. Follow this list of criteria for your sake:

  • Have no real footage or information about the company: Fraudulent gives no real pictures about the business, factory or manufacturing process. 
  • Lack of contact or no contact available: Often, scammers will just have a contact form, and maybe a phone number or email address. A reputable and real hair company has a full address available (typically a requirement in Europe) and these contacts must be valid at least in the working time (You can contact them via phone, website or social media).
  • Unrealistic cheap price: If there’s a supplier that sells hair extensions at a super much cheaper price in your UK hair extensions market without a reasonable explanation, it might be a sign of scammer. 
  • Insecure website address: When you click on a new website, if your browser tells you the site is not secure, you should avoid this supplier at all cost as you cannot know what they can use your information for. 

From the fact that Wigsell reviews show the brand is a scammer, Gla Hair gives you some way to determine a legitimate hair extensions supplier. Check out the Top 10 Best Hair Extensions Suppliers UK 2024 now to know clearly about the instructions to get your ideal UK hair extensions supplier and correct steps to work with them!

 You should make sure that you find a trustworthy hair extensions supplier to make your money worth and protect yourself from evil ends as this Wigsell reviews of a scammer. Gla Hair hopes that you can be happy with your successful order when buying hair extensions for you and your business!

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